Frequently asked questions
Answers to the questions we hear most about getting a quote, sourcing and delivery. Can't find what you need? Talk to us directly.
Getting a Quote
How does getting a quote work?
Browse products or build a guided lighting plan, then submit your request. Our team verifies real availability and price with our suppliers before sending you a confirmed quotation, usually within 1-2 business days.
Are the prices shown on the site final?
No. Prices shown are honest estimates to help you plan. Every quotation is confirmed by our team after checking real availability and price with our suppliers, since we source to order rather than sell from stock.
Do I pay through the website?
No. Nink Lighting does not process payments online. Once your quotation is confirmed, our team arranges payment and delivery directly with you.
Sourcing & Delivery
How long does sourcing and delivery take?
Timelines vary by product and supplier, from a few days for items already confirmed available to a few weeks for items sourced internationally or made to order. We confirm a realistic timeline as part of your quotation.
Where does Nink Lighting source products from?
We source from local manufacturers, local markets, and international suppliers and partners, verifying availability and price with each supplier before any quote is confirmed.
Do you deliver outside Lagos?
Yes, we serve customers across Nigeria. Delivery details and timelines outside Lagos are confirmed as part of your quotation.
Working With Us
Can I get a consultation before choosing products?
Yes. Book a Zoom or in-person consultation through the Book a Meeting option, or start a guided lighting plan for advice on fixtures and quantities for your space.
Do you supply lighting for commercial or large projects?
Yes. Our Commercial & Project Supply service covers offices, hospitality and developments, with custom quotes based on project scope.
What if a product I want is not listed?
Reach out via WhatsApp or the contact page. We can often source lighting outside our current catalogue and include it in your quotation.
Can I return a product?
Return and refund terms are set out in our Return & Refund Policy, since terms vary by supplier and product type.